Shipping policy
1. Shipping
Amar Maison currently ships within Italy only.
Couriers:
- BRT (Bartolini)
- Poste Italiane
- SDA Express Courier
- InPost
Shipping Details:
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping* | 3–5 business days | € 6,99 |
| Express Shipping | 1–3 business days | € 11,99 |
* For orders over €100,00 Standard Shipping is free.
Indicated times are estimates and may vary during peak periods, public holidays or unforeseen logistical events.
Order Tracking:
Once your order has been shipped, you will receive an email with a tracking number to follow your delivery in real time.
Delivery Areas:
We ship throughout Italy, including islands and remote areas, subject to any carrier-specific limitations.
2. Right of Withdrawal and Returns
In accordance with EU Directive 2011/83/EU and Italian Consumer Code (D.Lgs. 206/2005), you have the right to withdraw from your purchase within 14 days from the date of receipt of the goods, without providing any reason.
How to Exercise Your Right of Withdrawal:
To exercise your right of withdrawal, send a written notice to info@amarmaison.com within 14 days of receipt, stating:
- Full name
- Order number
- Product(s) to be returned
- Reason (optional)
Product Return Conditions:
To be accepted for return, the product must be:
- Intact and unused
- In its original, sealed and undamaged packaging
- Complete with all accessories and included documents
For hygiene reasons, pursuant to Art. 16(e) of EU Directive 2011/83/EU, returns are not accepted for products whose external protective seal has been removed or damaged. The seal refers to the transparent shrink-wrap plastic film encasing the perfume box. Once this film has been removed, the product cannot be returned.
Return Costs:
Return shipping costs are entirely the responsibility of the customer.
The product must be returned to the same address indicated on the shipping label included with the package.
Refund:
Once the returned goods have been received and verified, we will process a refund of the amount paid within 14 days, using the same payment method used for the purchase.
3. Defective or Damaged Products
In the event of a defective, shipping-damaged, or incorrect product, contact us within 7 days of receipt at info@amarmaison.com, attaching photos of the defect and the packaging. We will arrange a replacement or full refund, including shipping costs.