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Customer satisfaction is important to Amar Maison. For this reason, we offer the possibility to request a return within 30 days of receiving your order, subject to the conditions outlined below.
To be eligible for a return, the product must be in the same condition as when you received it: unused, undamaged, with all original tags and seals intact, and in its original packaging. A receipt or other proof of purchase is also required.
To initiate a return, please contact our customer service team at info@amarmaison.com.
Returns must be sent to the following address:
Amar Maison
Via Guido Rossa 23
25126 Brescia, Italy
Once we have received your request, our customer service team will provide the necessary instructions for returning your item.
Return shipping costs are the responsibility of the customer, except where otherwise required by applicable law.
Returns sent without prior notification will not be accepted, without prejudice to any mandatory statutory consumer rights.
For any questions or assistance regarding returns, please contact our customer service team at info@amarmaison.com.
Please inspect your order upon delivery.
If the product you receive is damaged, defective, or different from the item you ordered, please contact us as soon as possible.
Our team will review your request and work to find the most appropriate solution as quickly as possible, in accordance with applicable consumer protection laws.
In cases of non-conforming products where a return is required, Amar Maison will cover the associated return shipping costs as provided by applicable law.
For hygiene reasons and to preserve the integrity of our fragrances, we only accept returns of perfumes that are unused, unopened, sealed, and in their original packaging, where permitted by applicable law.
We do not accept returns of hazardous materials, flammable liquids, or gases, to the extent permitted by law.
Sale items and gift cards are excluded from our voluntary return policy, without affecting any mandatory statutory consumer rights.
If you would like to receive a different fragrance, we recommend requesting a return of the original product and, once the return has been approved, placing a new order.
This process allows us to handle your request simply and efficiently.
Consumers purchasing within the European Union have the right to withdraw from their purchase within 14 days of receiving the products, without providing any reason, in accordance with applicable law.
To exercise your right of withdrawal, simply notify us of your decision within the applicable period by contacting info@amarmaison.com.
The direct costs of returning the products are the responsibility of the customer, unless otherwise required by law.
Return conditions and any applicable exceptions apply only to the extent permitted by law. All mandatory consumer rights remain fully protected.
Once we have received and inspected your returned product, we will notify you of the outcome of your refund request.
If approved, your refund will be automatically issued to the original payment method used for the purchase within 10 business days, subject to any mandatory statutory deadlines.
When exercising the statutory right of withdrawal, any initial standard delivery charges will also be refunded in accordance with applicable law.
Please note that your bank or payment provider may require additional time to process and credit the refund to your account.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@amarmaison.com.